Privacy Policy

Last updated: 24 APRIL 2025

At Family First Estate Planning, we are committed to protecting your privacy and handling your personal information with care.

This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What we collect

We may collect personal information from you when you:

Make an enquiry through our website
Book a consultation or service
Request a resource or download a guide
Join our email list or participate in a webinar
Become a client of our firm

This information may include your name, email address, phone number, address, family details, and other information relevant to providing you with legal services.

How we use your information

We use your personal information to:

Provide legal services and respond to your enquiries
Book and manage your appointments
Send you requested resources or information
Deliver email updates, newsletters, or legal insights (only if you opt in)
Comply with our legal and professional obligations

We will never sell your information or share it with third parties for unrelated marketing purposes.

Third-party tools

We use trusted platforms such as Ivorey and ConvertKit to manage our bookings, email communications, and resource delivery. These services may store your name and email address securely for the purposes of communication and marketing that you have consented to.

You can unsubscribe from our emails at any time using the link provided in each email.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes using secure systems for document delivery, email communications, and client records.

Your information is stored securely within Australia or using trusted, GDPR-compliant cloud-based systems.

Access and updates

You can request access to the personal information we hold about you at any time. If your details change, or you believe any of the information we hold is inaccurate, please let us know so we can update our records.

Cookies and website analytics

Our website may use cookies or analytics tools to help us understand how visitors use our site. This information is used in an aggregated way and does not personally identify you.

You can choose to disable cookies through your browser settings.

Questions or concerns

If you have any questions about how your personal information is handled, or if you’d like to make a complaint, please contact us at:

Jaime Stefanac

Family First Estate Planning

📧 [email protected]

We take your privacy seriously and will respond to your concerns promptly.

View our Privacy Policy and Terms and Conditions here.